Legal and Compliance Users

Bankruptcy handling, credit reporting disputes, audit trails, regulatory compliance workflows, and payment date adjustments.

This guide is for Concord internal legal and compliance staff only. Legal and compliance users are Concord employees with access to regulated workflows, audit logs, and credit reporting functions across all client portfolios. External agents and admins do not have access to the screens or actions described in this guide.

What legal and compliance users can see

Screen / Feature	What You Can Do
Obligations (all clients)	Locate any obligation across all portfolios; update bankruptcy-specific fields; suspend collections under the Automatic Stay
Bankruptcy fields	Update filing status, case type, and discharge or dismissal details; monitor account status through the bankruptcy lifecycle
Credit reporting module	Review previously furnished data; make manual corrections; process indirect disputes via e-OSCAR; document all dispute responses
Audit trail (Activities tab)	Access the immutable account-level audit log; pull data for regulatory examinations; filter by user, date, and field; troubleshoot compliance issues
Compliance regulations in scope	FDCPA, FCRA, TCPA, SCRA, CCPA, ECOA, BSA/AML

Any potential compliance violation or regulatory concern must be escalated to a supervisor immediately. Do not attempt to resolve compliance issues independently.

Workflow areas for legal and compliance users

Bankruptcy Workflow: Covers how to locate an obligation, update bankruptcy-specific fields, suspend collections activity under the Automatic Stay, and monitor account status as a case progresses through filing, discharge, or dismissal.
Credit Reporting Workflow: Explains how to review previously furnished credit data, make manual corrections, process indirect disputes received through credit bureaus via e-OSCAR, and document all dispute responses in ConcordLink.
Audit Trails: Describes how to access the immutable account-level audit log, pull data for regulatory examinations, understand applicable compliance requirements (FDCPA, FCRA, TCPA, SCRA, CCPA, ECOA, BSA/AML), and troubleshoot common compliance issues.

Payment Date Adjustment (Reapply / Advance Payment)

Purpose: When a payment was received and posted but did not advance the Next Payment Due Date, this procedure corrects the date and increments the Payments Made count so the loan reflects the correct payment status.

When to use this procedure

A payment posted to the account but the Next Payment Due Date remained unchanged
A client or internal request asks to "reapply" or "advance" a payment that was misapplied
The account's delinquency days are incorrect because the due date was not advanced

Understanding loan types

Loan Type	Interest Calculation	How It Works
Type 5 or 7	Daily interest	All receivable interest on the account is covered before any amount is applied to principal
Type 1 or 4	Simple / 30-day interest	Always covers exactly 30 days of interest regardless of whether the payment is early or late

Procedure in ConcordLink

Current limitation: ConcordLink does not yet have a self-service UI for payment date adjustments. Because ConcordLink uses ledger-based accounting, date changes involve additional reconciliation steps that require backend processing.

Step 1 — Verify the request

Open the obligation in ConcordLink
Navigate to the payment history and confirm that the payment in question posted but did not advance the Next Payment Due Date
Note the current Next Payment Due Date
Note the current Payments Made count
Confirm the loan type (Type 5/7 = daily interest; Type 1/4 = simple interest)

Step 2 — Submit the adjustment ticket

Create a ticket to the Concordlink engineering team with the following information:

Field	What to Provide
Account / Obligation ID	The ConcordLink obligation identifier
Current Next Payment Date	The date currently displayed (e.g., 07/02/2026)
Corrected Next Payment Date	Same day, next month (e.g., 08/02/2026)
Current Payments Made	Current count (e.g., 34)
Updated Payments Made	Current count + 1 (e.g., 35)
Loan Type	Daily interest (5/7) or Simple interest (1/4)
Reason	"Payment misapplied — did not advance due date. Reapply to cover one month."
Source Ticket #	The original request ticket number

Step 3 — Verify completion

Once the ConcordLink team confirms the adjustment is complete:

Open the obligation in ConcordLink
Confirm the Next Payment Due Date now shows the corrected date
Confirm the Payments Made field has been incremented
Confirm the Delinquency Days reflect the updated status
Close your source ticket

Next: Continue to Bankruptcy Workflow for step-by-step bankruptcy handling procedures.