Changing Status

Obligation statuses, behavior restrictions, overrides, and status management.

Obligation status

ConcordLink uses statuses to control what the system can and can't do with an obligation. The four status categories are pending, open, paused, and closed.

Each status defines behavior rules. For example, don't process autopay or don't send statements. Important status messages appear at the top of the obligor's account page, such as bankruptcy or past due.

Add a status

Go to the obligor's account.
Select Status at the top of the page.
In the dialog box, enter a code, category, and description.
Select Save.

Change a status

Select the status you want to change.
In the dialog box, use the menu to select the new status.
Select the checkboxes for any behavior restrictions you want to apply.
Enter the reason for the change.
Select Save.

A warning may appear when you change a status.

Status behavior restrictions

When you create a status, you can apply any combination of the following behavior restrictions. When selected, each restriction prevents the specified action on any account assigned that status.

Restriction	Effect
Don't accept payments	Blocks manual and automatic payments from being posted.
Don't process auto payments	Prevents scheduled autopay from running.
Don't send statements	Stops statement generation and delivery.
Don't report credit	Excludes the account from credit bureau reporting.
Don't send communications	Suppresses all outbound notifications and communications.
Don't allow customer portal	Restricts the obligor's access to the customer portal.

Manage overrides

The Overrides tab in the dialog box lets you apply temporary rule exceptions. Select any overrides as needed.

Override	Effect
Don't report credit	Suppresses credit reporting for a defined time period.
Don't send statements	Pauses statement generation.
Don't allow customer portal	Restricts the obligor's access to the MAI portal.
Do allow customer portal	Grants portal access even when the account status would otherwise restrict it.

Each override requires a start date and an end date, making them temporary by design.

Use overrides when you need a short-term behavior change without updating the full account status.

Next: Continue to Editing Fields for guidance on adding, editing, and managing fields.