Business Users
Treasury monitoring, payment workflows, and reporting for Concord business-side users.
This guide is for Concord internal business users only. Business users are Concord employees with visibility into financial data, payment activity, and reporting across all client portfolios. External agents and admins do not have access to the Treasury section, cross-portfolio reporting, or the screens described in this guide.
What business users can see
| Screen / Feature | What You Can Do |
|---|---|
| Treasury section | Monitor payment summaries by client, bank, and method; manage bank accounts; review individual payment transactions including status, confirmation numbers, and error handling |
| Bank account management | Add, edit, and review bank account balances; add and validate accounts via ACH through the JP Morgan Chase integration |
| Payment transactions | Post cash payments; understand payment amount types (Current Due, Past Due, Minimum Due, Total Due); review late charge calculation and assessment |
| Reports tab | Access standard reports across all portfolios; build custom reports in TrueBI; configure filters, export data, and schedule automated delivery |
| User Management (Treasury tab) | View, edit, and add users with defined roles and permissions |
Workflow areas for business users
- Treasury Info — explains how to use the Treasury section of ConcordLink to monitor payment summaries by client, bank, and method; manage bank accounts including adding, editing, and reviewing balances; and review individual payment transactions including status, confirmation numbers, and error handling.
- Payments — covers how to post cash payments, add and validate bank accounts via ACH through the JP Morgan Chase integration, understand payment amount types (Current Due, Past Due, Minimum Due, and Total Due), and review how late charges are calculated and assessed.
- Reporting — describes how to access standard reports and build custom reports in TrueBI, including configuring filters, exporting data, and scheduling automated delivery. Also covers troubleshooting common issues such as data discrepancies, export formatting errors, and outdated portfolio data.
Next: Continue to Treasury Info for treasury monitoring and bank account management.