Payment Corrections and Disputes

All procedures for payment corrections and disputes are documented in a single canonical location. For complete step-by-step instructions on the topics below, go to Payment Actions — Fees, Payoffs, and Refunds.

Topics covered on the linked page

• Stopping or reversing a payment — step-by-step reversal procedure and escalation guidance.
• Waiving fees — eligibility rules, fee waiver procedure, and persona access.
• Generating a payoff quote — using the Actions menu to order a payoff letter.
• Processing refunds — ledger-based refund procedure.
• Customer payment disputes — review, documentation, and escalation.
• Field recalculation — system-managed fields (payoff amount, interest, delinquency status).

Back to: Payment Actions